Repairs/Emergencies


WE OFFER 24 HOUR EMERGENCY CONTACT

To report a repair or an emergency, please click the link below.


EMERGENCIES

Our emergency telephone number is 020 7612 1251

If you reach the answerphone, please leave a message stating the nature of the emergency, property address and contact number (if a phone number is not left we may be unable to return your call).

For your information, the following circumstances are considered an emergency:-

  • Loss of Power - please check with your neighbours to ensure it is not an area power cut
  • Loss of Water - please check with your neighbours to ensure it is not an area issue
  • Loss of Hot Water/Heating
  • Leaks - that may cause damage to the property, or those surrounding it and cannot be contained
  • Fire - please call 999 prior to calling the Westbury emergency line

Please note, if any contractor is called out an issue that proves to be the fault of the tenants, the tenants may be liable for the full cost of the call out. 

All other issues will be addressed on our return to the office the following working day.